Return & Refund Policy

At Bab Al Arab, we value your trust and strive to deliver premium-quality attars that meet your expectations. However, if for any reason you are not fully satisfied with your purchase, we are here to help with a simple and transparent return process.

5-Day Return Window

We offer a 5-day return period from the date you receive your order. If the product is damaged, defective, or does not meet your expectations, you may request a return within this timeframe.

Hassle-Free Return Process

To initiate a return, please follow the steps below:

1. Contact Us
Reach out to us within 5 days of receiving your order:
📞 Phone / WhatsApp: +91 8618402950

Please mention your order number and reason for return for faster assistance.

2. Return Approval
Our support team will review your request and guide you through the return process. Returns are subject to approval.

3. Product Condition
Ensure the product is:

  • Unused and unopened

  • In original packaging

  • Includes all accessories (if any)

4. Return Shipment
Once approved, ship the product back using a reliable courier service.

Refund Process

After we receive and inspect the returned product and confirm eligibility:

  • A full refund of the product amount will be initiated

  • Refunds are processed within 3 business days

  • The amount will be credited to the original payment method

Conditions for Return & Refund Approval

Please note the following conditions:

  • Returns must be initiated within 5 days of delivery

  • Product must be unused and resalable

  • Return requests are subject to verification and approval

  • Any signs of usage, tampering, or damage may lead to rejection

Unboxing Video Recommendation

For a smoother and faster return approval, we strongly recommend recording an unboxing video at the time of delivery. The video should clearly show:

  • Sealed package opening

  • Product condition

  • Any visible defects or issues

This helps us resolve concerns efficiently and fairly.

Our Commitment

Your satisfaction is our priority. At Bab Al Arab, we are committed to providing a transparent, fair, and customer-friendly shopping experience. If you have any questions or concerns, our support team is always ready to assist you.

Thank you for choosing Bab Al Arab — where timeless fragrance meets elegance.